Internal regulations policy

4 | Services reserved and price per person or per unit or units for accommodation, catering service, room rental and other services. Total price of stay, catering services, meeting room hire, and other services, specifying the service booked. Information regarding the cancellation of the reservation and its consequences. If applicable, terms agreed between the owner of the Campus and the client. e) f) g) h) The Campus may require tourists, companies or travel ore vents agencies who make a reservation, to make a deposit, which will be taken into account in the amount of the final cost of the services provided. Booking cancellation policy shall be regulated by the terms freely agreed between the owner of the Campus and the client or intermediary companies. Whenever the parties have agreed the payment of an deposit, the Campus shall inform the customer of the terms of the cancellation policy, clearly outlining the penalties to be incurred in the case of cancellation of the reservation. If the parties have agreed a deposit and customer or the travel agency cancel the reservation in the period before the date of arrival, the Campus may charge the penalties against the deposit, according to the agreement Such penalties shall not apply when the cancellation of the reservation occurs due to force majeure, which must be duly accounted for. When a deposit has been charged to make a reservation, the Campus will return it in its entirety to the customer or the travel agency when, due to force majeure or other reasons not attributable to the customer, the booked services cannot be provided, and therefore cancellation of the reservation is necessary. When a reservation has been confirmed without the requirement of a deposit, the Campus will respect it up to the agreed time and, in the case that a time has not been agreed, until 8 pm on the day appointed for arrival, unless the customer confirms their arrival warning of possible delays. In the event that a deposit has been required for the booking, the Campus, unless otherwise agreed, will maintain the reservation without any time limit, until the total number of days covered by the deposit has expired. The Campus hosting service commences from 1 pm on the first day of the booked period and ends up to 10 am on the day planned for departure. For possible changes, please contact the Management of the Campus. Any client who does not leave the accommodation unit at the time indicated in the previous paragraph, will be understood to be extending their stay an extra day, and must pay the price established by the Campus. However, this extension is dependent on the availability of accommodation of the same or similar characteristics to those which were occupied. At the time of processing the admission of the customer to the Campus, they should be informed of the services reserved or booked which will be detailed in the following information: 4) 5) 6) 7)